Return policy

Thank you for shopping at urbanluxewear. We hope you are satisfied with your purchase, but if not, we’re here to help.

Return Eligibility: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Return Window: You have 30 days from the date you received your item to initiate a return.

Return Process: To start your return, please contact us at [email protected]. Please include your order number and reason for return in your email.

Non-Returnable Items: Certain items are exempt from being returned, such as perishable goods, custom products, and items marked as final sale.

Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Damage and Issues: Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item.

Refunds: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, we will initiate a refund within 7 business days.

Refund Processing Time: Please note that it may take some time for your refund to be officially posted. The processing time varies depending on your bank and payment method.

Exchange Policy: We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us.

Customer Service: For any questions regarding our return policy, please contact us at [email protected]. We are here to assist you.

Please visit urbanluxewear.com for more details on our store policies and information.