Return policy

Thank you for shopping at urbanluxewear. We want you to be completely satisfied with your purchase. If you need to return an item, please review our Return Policy below for information on how to proceed.

1. Return Eligibility

  • Return Period: Returns must be requested within 30 days of receiving the item.
  • Condition: Items must be returned in their original condition, unused, and with all original packaging and tags intact.
  • Non-Returnable Items: Some items may not be eligible for return due to hygiene or custom-made nature. These items will be clearly marked on the product page.

2. Return Process

  • Return Request: To initiate a return, please contact our customer service team at [email protected] with your order number and reason for return.
  • Return Authorization: You will receive a Return Authorization (RA) number and instructions on how to return the item.
  • Shipping: Please use the return label provided to send the item back. Ensure the item is securely packaged to prevent damage during transit.

3. Refund Processing

  • Refund Timing: Refunds will be processed within 7 business days after receiving the returned item.
  • Original Payment Method: Refunds will be issued to the original payment method used for the purchase.
  • Refund Delays: Refund timing may be affected by bank processing times, holidays, or other factors beyond our control.

4. Exchanges

  • Exchange Policy: We currently do not offer direct exchanges. If you wish to exchange an item, please return it for a refund and place a new order for the desired item.

5. Shipping Costs

  • Return Shipping: Return shipping costs are the responsibility of the customer unless the return is due to an error on our part or a defective item.
  • Original Shipping Fees: Original shipping fees are non-refundable.

6. Damaged or Defective Items

  • Reporting Issues: If you receive a damaged or defective item, please contact us immediately at [email protected] with photos and a description of the issue.
  • Replacement or Refund: We will offer a replacement or refund for damaged or defective items at no additional cost.

7. Incorrect Items

  • Order Discrepancies: If you receive an incorrect item, please contact us within 7 days of receipt at [email protected].
  • Correction: We will arrange for the correct item to be sent to you or issue a refund if the item is no longer available.

8. Final Sale Items

  • Non-Returnable: Items marked as final sale are not eligible for returns or exchanges.
  • Clearance Items: Clearance items may also be non-returnable. Please check the product description for return eligibility.

9. Return Address

  • Return Location: All returns should be sent to the address provided with your Return Authorization (RA) number.
  • Address Confirmation: Contact customer service to confirm the return address if you have not received the RA number.

10. Lost Returns

  • Tracking: We recommend using a trackable shipping service or purchasing shipping insurance for returns. We are not responsible for returns lost in transit.
  • Proof of Return: Retain proof of postage until you receive confirmation of your refund.

11. International Returns

  • International Orders: For international returns, customers are responsible for return shipping costs and any applicable customs duties.
  • Customs Fees: Any customs fees incurred during the return process are the responsibility of the customer.

12. Contact Us

  • Customer Support: For any questions or concerns regarding returns, please contact us at [email protected].
  • Assistance: Our customer service team is here to assist you and ensure a smooth return process.

Thank you for shopping with urbanluxewear. We appreciate your business and are committed to providing a positive shopping experience. If you have any questions about our return policy, please don’t hesitate to reach out to us at [email protected].