Shipping policy

Welcome to the shipping policy of urbanluxewear. Our goal is to ensure your items are shipped accurately and on time.

1. Order Processing Time:

  • Orders are processed within 2-3 business days.
  • Business days exclude weekends and public holidays.

2. Shipping Time:

  • After processing, shipping takes 7-15 business days.
  • Times may vary depending on the destination and courier service.

3. Shipping Costs:

  • Shipping costs are calculated at checkout.
  • Free shipping may be available for qualifying orders.

4. Shipping Areas:

  • You can select the shipping region at checkout.
  • We ship worldwide, subject to restrictions in certain areas.

5. Address Requirements:

  • Customers must provide a detailed address including postal code.
  • Incomplete addresses may delay delivery.

6. Delays and Disruptions:

  • Delays may occur due to weather, customs, or pandemic conditions.
  • Remote locations might result in longer delivery times.

7. Tracking Information:

  • Tracking information will be provided once the order is shipped.
  • You can monitor delivery progress through the tracking number.

8. Lost or Damaged Packages:

  • Contact us if your package is lost or damaged in transit.
  • We are committed to resolving such issues promptly.

9. Shipping Partner:

  • We collaborate with reputable shipping providers.
  • Our partners ensure safe and timely delivery.

10. International Orders:

  • Custom duties may apply on international orders.
  • Check your local customs regulations for more information.

11. Weekend and Holiday Shipping:

  • Orders placed on weekends or holidays will be processed on the next business day.
  • Expect extended delivery times during holiday seasons.

12. Change of Shipping Address:

  • Address change requests must be made promptly after ordering.
  • Contact us immediately if you need a change in address.

13. Order Confirmation:

  • Order confirmation will be sent via email after purchase.
  • Keep this confirmation for your records.

14. Shipping Restrictions:

  • Certain products may be restricted from shipping to specific regions.
  • Review product description for any shipping limitations.

15. Contact Information:

  • If you have any questions, please contact us at [email protected].
  • We are here to assist you with all shipping inquiries.

16. Order Cancellation:

  • Order cancellation requests must be made before shipping.
  • Contact our support team for cancellation processing.

17. Customer Satisfaction:

  • Your satisfaction is our priority.
  • We strive to provide exceptional shipping service to all customers.