Shipping policy
Welcome to the shipping policy of urbanluxewear. Our goal is to ensure your items are shipped accurately and on time.
1. Order Processing Time:
- Orders are processed within 2-3 business days.
- Business days exclude weekends and public holidays.
2. Shipping Time:
- After processing, shipping takes 7-15 business days.
- Times may vary depending on the destination and courier service.
3. Shipping Costs:
- Shipping costs are calculated at checkout.
- Free shipping may be available for qualifying orders.
4. Shipping Areas:
- You can select the shipping region at checkout.
- We ship worldwide, subject to restrictions in certain areas.
5. Address Requirements:
- Customers must provide a detailed address including postal code.
- Incomplete addresses may delay delivery.
6. Delays and Disruptions:
- Delays may occur due to weather, customs, or pandemic conditions.
- Remote locations might result in longer delivery times.
7. Tracking Information:
- Tracking information will be provided once the order is shipped.
- You can monitor delivery progress through the tracking number.
8. Lost or Damaged Packages:
- Contact us if your package is lost or damaged in transit.
- We are committed to resolving such issues promptly.
9. Shipping Partner:
- We collaborate with reputable shipping providers.
- Our partners ensure safe and timely delivery.
10. International Orders:
- Custom duties may apply on international orders.
- Check your local customs regulations for more information.
11. Weekend and Holiday Shipping:
- Orders placed on weekends or holidays will be processed on the next business day.
- Expect extended delivery times during holiday seasons.
12. Change of Shipping Address:
- Address change requests must be made promptly after ordering.
- Contact us immediately if you need a change in address.
13. Order Confirmation:
- Order confirmation will be sent via email after purchase.
- Keep this confirmation for your records.
14. Shipping Restrictions:
- Certain products may be restricted from shipping to specific regions.
- Review product description for any shipping limitations.
15. Contact Information:
- If you have any questions, please contact us at [email protected].
- We are here to assist you with all shipping inquiries.
16. Order Cancellation:
- Order cancellation requests must be made before shipping.
- Contact our support team for cancellation processing.
17. Customer Satisfaction:
- Your satisfaction is our priority.
- We strive to provide exceptional shipping service to all customers.