Terms of service

Welcome to urbanluxewear. By accessing or using our website, you agree to the following terms and conditions. Please read them carefully before making a purchase or using our services.

1. Acceptance of Terms

  • Agreement: By using our website, you agree to be bound by these Terms of Service and any other applicable policies.
  • Modifications: We reserve the right to modify these terms at any time. Continued use of the website constitutes acceptance of any changes.

2. Account Responsibilities

  • Account Creation: You must create an account to make purchases or access certain features. Ensure that all information provided is accurate and up-to-date.
  • Account Security: You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.
  • Notification: Notify us immediately of any unauthorized use of your account or any security breach.

3. Product Information

  • Accuracy: We strive to provide accurate descriptions and images of our products. However, we do not warrant that product descriptions or other content are error-free.
  • Availability: All products are subject to availability. We reserve the right to limit the quantity of items purchased.

4. Orders and Payment

  • Order Acceptance: Orders are subject to acceptance and availability. We may refuse or cancel an order for reasons including but not limited to product availability, errors in pricing, or suspected fraud.
  • Payment Methods: We accept various payment methods as listed on our website. Payment must be made in USD unless otherwise specified.
  • Currency: The default currency for all transactions is USD. We support multiple currencies at checkout, but all transactions are processed in USD.

5. Shipping and Delivery

  • Processing Time: Orders are processed within 1-3 business days. Delivery times vary depending on the shipping method selected and the delivery location.
  • Shipping Costs: Shipping costs are calculated based on the weight of your order and the shipping destination. Costs will be displayed at checkout.
  • International Shipping: For international orders, additional customs duties and taxes may apply. These costs are the responsibility of the customer.

6. Returns and Exchanges

  • Return Policy: Returns must be requested within 30 days of receipt. Items must be returned in their original condition with all packaging and tags intact.
  • Refunds: Refunds will be processed within 7 business days after receiving the returned item. Refunds may be delayed by bank processing times.
  • Exchanges: We do not offer direct exchanges. If you wish to exchange an item, please return it for a refund and place a new order.

7. Intellectual Property

  • Ownership: All content on our website, including text, images, logos, and designs, is owned by urbanluxewear or its licensors and is protected by intellectual property laws.
  • Usage Rights: You may not use, reproduce, or distribute any content from our website without express written permission from us.

8. User Conduct

  • Prohibited Activities: You agree not to engage in any unlawful, harmful, or disruptive activities while using our website. This includes, but is not limited to, spamming, hacking, or transmitting malware.
  • Content Submission: You are responsible for any content you submit to our website and must ensure it does not infringe on any third-party rights or violate any laws.

9. Privacy and Data Security

  • Privacy Policy: Our Privacy Policy explains how we collect, use, and protect your personal information. By using our website, you agree to the terms of our Privacy Policy.
  • Data Security: We implement reasonable security measures to protect your personal information. However, we cannot guarantee complete security due to the nature of internet transmissions.

10. Limitation of Liability

  • Disclaimer: Our website and services are provided on an “as is” and “as available” basis. We do not warrant that our website will be uninterrupted or error-free.
  • Liability Limitation: To the maximum extent permitted by law, urbanluxewear is not liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

11. Indemnification

  • Agreement: You agree to indemnify and hold harmless urbanluxewear, its affiliates, and their respective officers, directors, employees, and agents from any claims, liabilities, or damages arising out of your use of our website or violation of these Terms of Service.

12. Third-Party Links

  • External Sites: Our website may contain links to third-party websites. We are not responsible for the content or practices of these external sites.
  • Linking Policy: The inclusion of third-party links does not imply endorsement of those sites by urbanluxewear.

13. Governing Law

  • Jurisdiction: These Terms of Service are governed by and construed in accordance with the laws of the Singapore.
  • Dispute Resolution: Any disputes arising under these terms shall be resolved in the courts of the Singapore.

14. Termination

  • Termination Rights: We reserve the right to terminate or suspend your access to our website at our sole discretion, with or without notice, for any reason including breach of these Terms of Service.
  • Effect of Termination: Upon termination, your right to access and use our website will cease immediately.

15. Severability

  • Invalid Provisions: If any provision of these Terms of Service is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
  • Revised Terms: The invalidity of one provision does not affect the validity of the remaining provisions.

16. Entire Agreement

  • Comprehensive Terms: These Terms of Service constitute the entire agreement between you and urbanluxewear regarding the use of our website and services.
  • Precedence: Any prior agreements or understandings, whether written or oral, are superseded by these Terms of Service.

17. Force Majeure

  • Unforeseeable Events: We are not liable for any failure or delay in performing our obligations under these terms due to events beyond our reasonable control, including natural disasters, wars, or pandemics.
  • Notification: In such cases, we will make reasonable efforts to notify you of the delay and resume performance as soon as practicable.

18. Contact Information

  • Customer Support: For questions or concerns about these Terms of Service, please contact us at [email protected].
  • Response Time: We aim to respond to inquiries in a timely manner and appreciate your patience.

19. Changes to Terms

  • Revisions: We may update these Terms of Service from time to time. The revised terms will be posted on our website with an updated effective date.
  • Continued Use: Your continued use of our website after any changes signifies your acceptance of the new terms.

Thank you for using urbanluxewear. We value your business and look forward to serving you. If you have any questions about these terms, please contact us at [email protected].