Shipping policy

Welcome to urbanluxewear’s Shipping Policy. We are committed to delivering your orders promptly and efficiently. Below are the details of our shipping practices and policies to ensure a smooth and satisfying shopping experience.

1. Shipping Methods

Available Options: We offer various shipping methods including standard, expedited, and express shipping. Shipping options may vary based on your location.
Carrier Partners: We use reputable carriers to ensure timely and secure delivery of your orders.

2. Shipping Costs

Calculation: Shipping costs are calculated based on the weight of your order, shipping method selected, and delivery location. Costs will be displayed at checkout.
Free Shipping: Free shipping promotions may apply to specific order amounts or geographic areas. Details will be provided during checkout.

3. Order Processing Time

Processing Time: Orders are processed within 1-3 business days from the date of purchase. Processing time does not include weekends or holidays.
Order Confirmation: You will receive an order confirmation email with details about your order and estimated processing time.

4. Delivery Time

Estimated Delivery: Delivery times generally range from 7-15 business days depending on the shipping method and destination.
Delays: Delivery times may be affected by factors such as weather conditions, customs processing, and carrier delays.

5. Shipping Regions

Available Regions: We ship to various regions worldwide. Shipping availability and costs will be displayed at checkout based on your address.
Restrictions: Certain remote or restricted areas may have limited shipping options or higher costs.

6. Address Accuracy

Correct Information: Please provide a detailed and accurate shipping address, including postal code, to prevent delivery issues.
Address Verification: We are not responsible for delays or issues caused by incorrect or incomplete addresses provided by the customer.

7. Order Tracking

Tracking Information: Once your order has been shipped, you will receive a tracking number to monitor its status.
Tracking Support: You can use the tracking number to check the progress of your shipment on the carrier’s website.

8. Shipping Insurance

Insurance Option: Shipping insurance is available for certain orders. You may choose to add insurance during checkout for added protection.
Claims: If your package is lost or damaged, please contact us immediately so we can assist with the claims process.

9. Delivery Issues

Lost Packages: If your package is lost or delayed, please contact our customer service team at [email protected] for assistance.
Damaged Packages: Report any damage to your package upon receipt and retain all packaging for possible inspection by the carrier.

10. International Shipping

Customs Duties: International orders may be subject to customs duties, taxes, or fees imposed by your local authorities. These costs are the responsibility of the customer.
Customs Delays: Customs processing times may affect delivery estimates. We are not responsible for delays caused by customs procedures.

11. Order Changes

Modification Requests: Once an order is placed, we are unable to make changes to the shipping address or shipping method.
Contact Us: If there is an issue with your order, please contact us as soon as possible to address any concerns.

12. Package Tracking and Status Updates

Status Notifications: You will receive email notifications regarding the status of your shipment, including tracking updates and estimated delivery times.
Contact Support: For any questions about your order status, please reach out to our customer service team at [email protected].

13. Shipping Restrictions

Prohibited Items: Certain items may be restricted or prohibited from shipping to specific regions due to local regulations.
Restricted Areas: Some areas may have limited or no shipping options due to logistical challenges or carrier restrictions.

14. Customer Service

Support: For any shipping-related questions or issues, please contact us at [email protected]. Our team is here to assist you with any concerns.
Feedback: We value your feedback and strive to improve our shipping services based on customer experiences and suggestions.

Thank you for choosing urbanluxewear. We are dedicated to providing a seamless shipping experience and appreciate your business. If you have any questions about our shipping policy, please do not hesitate to contact us at [email protected].